Terms of delivery webshop and general conditions
1. Order and confirmation
After you have placed an order by filling in the order form, you will receive a confirmation by email. We will contact you by phone or email in case we have any questions concerning your order. After receiving your order you will receive an online invoice within 3 working days.
2. Delivery time
We will give you an estimate time of delivery of the articles you ordered. The exact time of delivery will be passed on when your order is ready. A cupboard in one of the standard colours will have a delivery time of 5 to 6 weeks. In case of circumstances beyond our control we will not be able to deliver the ordered articles within the stated delivery time. Circumstances beyond our control include: extreme weather, a stagnation in production or in transport and strikes.
As soon as your order is finished, our carrier service will contact you by phone or email. They will make an appointment with you for a date and time of delivery. Delivery in the Netherlands is free of charge (except to the Wadden Islands). Special offers are exclusive of delivery charges. For delivery outside the Netherlands we can give you a price on request. Our furniture will be delivered behind the entrance door first encountered or in a location accessible with a handtruck.
All prices stated on the website include VAT and delivery costs within the Netherlands (except for the Wadden Islands). Special offers are exclusive of delivery charges. We can give you a price on request for delivery outside the Netherlands.
The ordered articles will be constructed for you according to type, size and colour. We do not sell standard products that we keep in stock. That is why we ask you to pay in advance via iDEAL, bank or C.O.D. Payments by bank transfer to account number: IBAN NL20 RABO 0114 3528 01. To send cash on delivery will cost extra money..
6. Goods returned
You have the right to return your order unused and in the original packaging within 7 working days. If the cupboard does not meet up to your expectations, please contact us directly so we can find a solution.
The furniture of This is Dutch® is made of MDF and the finishing is a water-based spray paint. The inside and back of the cabinets are also made of MDF spray painted to colour. The small window-frames are made of moulded plastic.
This is Dutch® stands for quality and reliability of the products made by this company. If you note a defect within 5 working days after receiving the goods that cannot be caused by the user, please notify us immediately. We will ensure a prompt handling, meaning replacement or repair of the product. Our furniture is provided with a 12-month quarantee after delivery. The guarantee does not cover damage caused by improper use.
This is Dutch® uses your name and address only for reasons of handling and delivering your order.
10. Right of ownership and Right to a design
The brand name This is Dutch® and the design of the various models of This is Dutch® are protected. It is not allowed to copy our models and logos for business purposes or private purposes or to use our brand name without our permission. Photos, text or any other part of our website come under legal copyright protection and intellectual property law.